We are looking for an experienced IT Helpdesk Technician to join our team of active lifestyle participants who share a common interest in providing support to our employees via phone, email and Slack chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. You will help us maintain our environment securely, effectively, and as automated as possible across all of our company’s systems.

How will this Role have an Impact?

  • Manage Help Desk tickets in a timely manner
  • Ongoing Process Documentation
  • Run diagnostics to resolve customer reported issues
  • Install, make changes, and repair computer hardware and software
  • Understand software, hardware, and internet needs while adjusting them according to our business environment
  • Help develop best practices and security standards for the organization
  • Respond to customer issues via phone, email and Slack chat
  • Assist fellow employees with cybersecurity, software, hardware, or IT needs
  • Onboarding & Offboarding of new and former employees
  • Communicate technical information, both verbal and written, to a wide range of end-users
  • Install and administer software, such as firewalls and data encryption programs
  • Conduct scans of networks to find vulnerabilities
  • Supervise changes in software, hardware, and user needs
  • Educate staff members on information security through training and awareness

You are Energized by:

  • Creating novel solutions without reinventing the wheel
  • Sharing how you’ve learned from what didn’t work
  • Embracing standards that align teams
  • Organizing around work, not people (spending less time in meetings)
  • Joining a rapidly scaling project

We are Excited to build together because You:

  • Have experience with hyper-growth companies
  • Contributed to building out a secure environment in various industries
  • Can be creative and autonomous when needed
  • Have excellent communication skills
  • Prioritize your day and projects
  • You are comfortable in a fast-paced environment
  • Have an understanding of best practices and how to implement them at a business-wide level
  • Communicate your ideas and foster respect on a team for others’ ideas
  • Embrace ambiguity and use it as an opportunity to learn
  • Value team success over personal success
  • Invest time to increase your knowledge in both foundations and abstractions of technology
  • Have experience with any of the following DarkTrace, Crowdstrike, Rippling, Kandji, Slack, and Google Workspace

Colorado Jobs: Employees can expect to be paid a non-exempt hourly rate of $21.00 to $25 per hour. Additional compensation may include a bonus or commission. Other benefits include health care, vision, dental, retirement, Flexible Time Away, sick leave, and many more. The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for this role, and may vary based on market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors